Kanakapura road has always been a less developed area. It is not as sophisticated as, lets say, Jayanagar. Hence the people who were living there used to be mostly lower / lower middle class and all the businesses here cater to this class.
This is the case with the barber shop (hair cutting saloon) that I go to after I moved here.
The problem with this barber shop is neatness (the lack of it). The towels are dirty, the combs are black with sticking hair from inception, the general air that of seediness...
Today when I went there, I told the owner that the place is very dirty.
"Do you expect me to cut the hair or clean the place? " he asked me....
I am frustrated due to my lack of knowledge of Kannada.
How do I tell him that what I am buying from his is not the hair cutting service, but the whole ambinence? That I expect to have my hair cut in a neat and clean environment? That neatness is a part of the whole 'hair cutting' experience and not an extra facility or favour that he is bestowing on me...That the previous place that I used to go used to be neat and clean and one enjoyed going there... That with all the new apartment complexes coming up in that area, the customer expectation is going to change dramatically and he better be prepared now....
And finally, what do I do? Do I bid goodbye to this guy and search around for some other 'service provider'? What would you do in my position?....
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